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Terms & Conditions

Here are your website terms

 

Refund policy

ONLINE PAYMENT

Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.

 

CASH ON DELIVERY

Refunds will be credited to the customer’s account as store credit and can be used for the subsequent order in the future.

 

 

Shipping policy

  1. We currently deliver anywhere in the Mira Road and suburban limits.

(check with your pin code)

  1. We offer free delivery on orders above ₹1000/- For orders up to ₹1000, a minimal delivery charge of ₹150 will be applicable.
  2. Delivery of the orders will be made only to the address mentioned during the ordering. Please ensure the delivery address and receiver’s name for your order is accurate and complete. Change of address can be accepted only if the product has not left for delivery.
  3. During the checkout process, you are able to add specific instructions such as leaving your delivery with a neighbor or in a safe place at your property should you not be there to accept the delivery.
  4. All Cash on Delivery orders made online will be confirmed on the registered phone number. All products will be delivered in appropriate packaging to maintain the freshness of the product.
  5. Orders will be delivered between 1 – 3 Days Depend upon the availability of the product . We do all we can to deliver in the timescale we’ve committed. Delays occasionally happen, despite our best efforts. We’re sorry but we can’t accept liability for any delay or for not delivering the products within the committed delivery time.
  6. The expected time of delivery will be notified to the customer using any one of the following mediums. email, SMS, Phone call.
  7. Products once ordered are non-refundable and customer is liable to accept these products.
  8. Replacements will be considered only if the product has not been delivered in the agreed cut or form or if the product delivered is not fresh.
  9. For Cash on delivery orders, customers are liable to pay the amount agreed during ordering.

Terms of service

Customer Registration and Privacy Policy

The site provides for registration process to serve its Customer better and may now or in the future collect the following personally identifiable information to serve you better: a) Name including first and last name; b) email address; c) mobile phone numbers and contact details; d) Postal Pin code; e) Personal demographic profile like your age, gender, occupation, location, education, address etc., By completing the registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer can opt out by contacting the customer service at customercare@ichiba.in We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the Site may contain links to other web sites that we do not manage directly such as Google Analytics used to understand and optimize users behavior. ???? shall not be responsible for the privacy policies of such external web sites.

 

Who Can Sign Up

Any person can sign up for services provided he or she is competent to enter into a contract. Section 11 of the Indian Contract Act, 1872 specifies that every person is competent to contract provided he or she has attained the age of 18 years, is of sound mind and not disqualified from contracting by any other law to which he or she is subject to.

 

Terms of Site access

???? grants customers limited access rights for personal use on this site and not to download (other than page caching) or edit any portion of it.

The access to this site is for personal use of the Customer and not for any commercial use or to access its contents to collect and use of product listings, descriptions, or prices; any derivative use of this site or any use of data mining, robots, or similar data gathering and extraction tools. No portions of this site may be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without express written consent of.

Further no Customer is authorized to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) on the Site without express written consent.

Any unauthorized use automatically terminates the permission granted by.

Pricing

Prices displayed for all the products on www.ichiba.in exclude GST. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products. In case fresh food prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

 

Order Cancellation

A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any.

???? reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of using the website

 

Return & Refunds

???? believes in Centum Customer satisfaction and “no questions asked return and refund policy” for issues relating to quality or freshness of its supplies. Given that the orders are lower in size and its hard to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent shopping bills.

 

Customer Acceptance

I hereby agree upon:

To pay extra cost claimed by ???? in the case of redelivery due to wrong name or address or any other wrong information provided while booking order.

To use www.ichiba.in site to transact for lawful purposes in compliance with all applicable laws and regulation.

To provide authentic and true information in all instances and authorize ???? to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.

To access the services made available on www.ichiba.in and to transact business at my own risk after using best and prudent judgement as a well-informed Customer.

That the delivery address provided is correct and proper in all respects.

That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale.

That there may be excess quantity when ordering a cut SKU of a particular product. For example, the Steak version of a particular fish may have some variance in the final weight, given the fact it is hard to cut a fish in to an exact weight without damaging the shape of the Steak piece.

 

Obligations of Visitor / Customer

I hereby unconditionally undertake not to use www.ichiba.in for:

Disseminating any objectionable material, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or any unlawful activity.

To transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

To gain unauthorized access to other computer network systems.

Interfere with any other person’s right to use or enjoyment of the Site.

Breach applicable laws.

Interfere or disrupt networks or web sites connected to the Site.

Make, transmit or store electronic copies of materials protected by copyright without the permission of the owner.

To post customer review feedback in violation of this policy or right of  any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and  cause injury to any person or entity.

To post comments containing libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on www.ichiba.in.

To be solely responsible for the content of any Customer Feedback made and agree upon to indemnify ???? for all claims resulting from such Customer Feedback submitted.

 

Pictures & Colors

???? has have made every effort to display the products and its colors on the Website as accurately as possible. ???? does not guarantee nor take responsibility for variations in pictorial representations for fresh foods and color variation due to technical reasons.

 

Right to Modify Terms & Conditions of Service

???? reserves unconditional right to modify terms and conditions of transacting business on www.ichiba.in without any prior notification and consent of customers.

When a registered customer accesses www.ichiba.in he or she is deemed to have accepted the latest version of the Terms & Conditions on the Site.

 

Governing Law and Jurisdiction

All disputes arising out of or in doing business on www.ichiba.in shall be amicably settled at the first instance by mutual discussions and negotiations. In the event the dispute is not resolved then the same may be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any enactment of statutory modification thereof. The arbitration proceedings shall be in the English language and shall be held in MumbaiThe award of the arbitral tribunal shall be final and binding upon the parties and no appeal against the same shalt lie to any court. The courts of competent jurisdiction in Mumbai shall have exclusive jurisdiction over any dispute, differences or claims arising out of this agreement.

 

Customer Reviews & Feedback

Customer reviews, comments, feedback, postcards, suggestions, ideas, and other submissions submitted or offered on www.ichiba.in in connection with use of this Site (collectively, the “Feedback”) shall be and remain the property of ????. The Customer review and feedback made on the site shall constitute an assignment to ???? of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback and ???? shall have exclusive rights, titles and interests therein without being limited in any way for its use, commercial or otherwise, of the Feedback.

Further ???? will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Feedback submitted for any purpose whatsoever, without restriction and without compensating Customer in any way.

???? shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.

???? reserves the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site.

???? does not take any responsibility or assume liability for any Feedback submitted by Customers or any third party.

 

Copyright & Trademark Rights

The Customer acknowledges that access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of ???? or any third party’s intellectual property rights.

???? and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on www.ichiba.in.

All rights, including copyright, on this website is owned by ????.

Any use of this website or its contents, including copying or storing it either in whole or part, is prohibited without the permission of ????.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ????, its affiliates, its partners or its suppliers / respective companies.

References on www.ichiba.in to any names, marks, products or services of third parties or hypertext links to third party sites or information provided is solely for customer convenience and does not in any way constitute or imply ???? endorsement, sponsorship or recommendation of the third party, information, product or service.

???? is not responsible for content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. Customers deciding to link to any such third party websites, are doing entirely at their own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials hosted on www.ichiba.in (collectively, the “Promotional Material”) are intended solely for customer convenience.

All software used in www.ichiba.in is the property of ???? or its licensees and suppliers and protected by copyright laws.

The Contents and software in www.ichiba.in is to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, of the Contents on this Website is strictly prohibited.

All Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by ????, one of its affiliates or by third parties who have licensed their materials to ???? and are protected by copyright laws.

The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ???? and is also protected by copyright laws.

 

Objectionable Material

While all IT security measures are taken to ensure wholesome and socially acceptable content is available on www.ichiba.in, notwithstanding the best efforts the customer understands and accepts the risk that while using this Site or any services provided on the www.ichiba.in, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such.

???? and its affiliates shall have no liability to Customer for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

As a Customer, I hereby agree upon to defend, indemnify and hold harmless ????, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon my actions or inactions, which may result in any loss or liability to ???? or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any obligations under this User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this User Agreement. We may terminate this User Agreement at any time, without notice or liability to ????.

Questions about the Terms of Service should be sent to us at ?????.

 

 

Privacy policy

This privacy policy sets out how ichiba.in uses and protects any information that you give ichiba.in when you use this website. ichiba.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ichiba.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Without identifying you personally we may use your information to provide updates on our service offerings and promotional schemes through third party advertising partners (‘TPAP’). Our TPAP may use cookies on our website as well as third party websites and social media platforms to understand customer interests to provide updates on our latest service offerings and promotional schemes that are akin to your interests. Our TPAP provide you with complete control over ads experience and you can remove ads shown to you.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@ichiba.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to – ***-

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.